Question 1

How are orders shipped?

Accepted Answer

The shipment of products within Greece is done with the courier company ELTA Courier, while for shipments of products abroad we cooperate with the transport company DHL.

Question 2

How long do orders take?

Accepted Answer

Orders leave our warehouse within 1-3 working days.

Greece :
In case the orders concern land and island destinations, or are delivered within 1-5 working days, while for inaccessible areas the delivery is made within 2-7 working days.

Abroad :
Orders outside Greece are delivered within 3-15 working days.

Question 3

What is the shipping cost?

Accepted Answer

Greece : 
Shipments of products to Greece are made in collaboration with the courier company ELTA Courier.

Abroad :
Shipments of products abroad are made in collaboration with the courier company DHL.

The cost is calculated on the page “Cart” and “Checkout” based on the country and the weight of the order.

Question 4

What are the payment methods?

Accepted Answer

- Credit / Debit Cards
Payment by credit, debit or prepaid card is made using the payment system of the cooperating bank ALPHABANK. The cards that are accepted are Visa, Mastercard of all banks. Payment by card is made under the condition of its legal use. By choosing the specific payment method, you will be transferred to the website of the partner bank where you will fill in your card details to complete the transaction. No personal information (including credit card number) is stored by our system during this process. The correctness and security of your transactions is guaranteed by the cooperating bank.

- PAYPAL
By choosing to pay via PayPal you will be taken to the website of the specific service where you can pay through your PayPal account. No personal information (including credit card number) is stored by our system during this process. The correctness and security of your transactions is guaranteed by the PayPal service.
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- Offline Payments
Cash on delivery is only possible for orders within Greece, the charge is set at € 5.50 up to 2 kg weight and for each additional kg, the charge is € 1.00. Payment is made in cash to the courier company employee and is valid for shipments up to € 2,000.

How are orders shipped?

How long do orders take?

What is the shipping cost?

What are the payment methods?

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